Privacy Policy Statement
Your privacy is important to us. This policy details how we manage your information.
Introduction to Our Privacy Approach
We are committed to protecting your privacy and handling your personal information responsibly.
This policy explains what data we collect, how we use it, and your rights regarding that information.
Data We Collect
We collect personal details provided by you directly and information gathered automatically when you use our site.
Information You Provide Directly
- • Contact details such as name, email, and phone number
- • Messages or enquiries sent through our forms
- • Subscription details and preferences
- • Billing and payment information
- • Other data you choose to provide
Automatically Collected Data
- • IP address and device information
- • Browser type and settings
- • Usage data and site interactions
- • Cookies and similar technology data
- • Referring website or link
How We Use Your Information
We use collected data to provide our services, communicate with you, and comply with legal obligations.
- • Set up and manage your subscription
- • Respond to your questions or requests
- • Communicate plan updates or changes
- • Improve website performance and features
- • Meet regulatory and legal requirements
- • Manage billing and invoicing
- • Send important notifications
Our Commitment: We never sell your data to third parties and use it only for service delivery and regulatory compliance.
When We Share Your Information
Your information may be shared with trusted partners who help deliver our services or as required by law.
Service Providers
We use third-party service providers for technology, billing, and communication support. All providers must meet privacy standards.
Legal Obligations
We may disclose data to comply with Australian law or regulatory obligations.
Anonymous Statistics
Aggregated, non-identifiable data may be used for analytics or reporting.
Your Rights and Choices
You can request access, correction, or deletion of your data, and manage cookie preferences at any time.
- • Request a copy of your personal information
- • Ask to correct inaccurate information
- • Request deletion of your data
- • Ask for your data in a portable format
- • Object to certain uses of your data
- • Request restriction of data processing
To exercise your rights or for privacy questions, please contact us using the details below.
How We Protect Your Data
We use technical and organisational measures to keep your information secure and limit access to authorised personnel only.
Technical Security Measures
- • Data encryption at rest and in transit
- • Secure access controls for staff
- • Regular security audits and testing
- • Software updates and vulnerability fixes
Organisational Safeguards
- • Staff training on privacy requirements
- • Internal privacy and data protocols
- • Access limitation to sensitive data
- • Incident response planning
How Long We Keep Your Data
We retain personal information only as long as necessary for service delivery, legal, or regulatory purposes.
- • Kept as long as the account is active
- • Retained for ongoing service needs
- • Stored for compliance and support
- • Held for regulatory and billing requirements
- • Only kept with your consent
We securely delete data when no longer needed or legally required.
International Data Transfers
If data is transferred outside Australia, we ensure appropriate safeguards are in place.
- • Contractual protections with providers
- • Compliance with Australian laws
- • Data minimisation practices
- • Regular provider assessments
Cookies and Tracking Technologies
We use cookies to personalise your experience and improve site functionality. See our Cookie Policy for details.
Types of Cookies Used
- • Support website core functionality
- • Monitor site performance and usage
- • Remember your preferences
- • Enable specific site functions
You can manage cookies through your browser at any time.
Changes to This Policy
We may update this policy. Any changes will be posted here with a new effective date.
- • Website notice of policy updates
- • Email for significant changes
- • Updated date displayed on policy
- • Contact information for questions
Continued use of our service means acceptance of any policy changes.
Contact Us About Privacy
Please reach out with any privacy concerns or questions.
ivosivoosos
Suite 903 / 241 Adelaide Street, Brisbane, QLD 4000 Australia
Phone: +61.3.1436.1753
Email: content@ivosivoosos.com
Policy last updated September 1, 2025
Effective from September 1, 2025